Information We Collect
When you contact us or request a service, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about the roof leak or damage you need repaired.
We also collect some information automatically when you browse our website. This includes your IP address, browser type, device information, pages you visit, and the time you spend on our site. This helps us understand how people find and use our website.
How We Use Information
We use your contact and service details to schedule your roof leak repair, send you updates, provide an estimate, and complete the work you asked for. We may also use your information to follow up after a repair to make sure everything is working as it should.
We use website usage data to improve our site, make it easier to navigate, and better understand what services people are looking for. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help websites function smoothly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone to request service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect standard internet log information and details about visitor behavior on our site. These tools help us see which pages are popular and how people find us.
We may also use third-party services for scheduling, mapping, or review management. These providers have their own privacy policies, and we encourage you to review them if you have questions about how they handle your data.
Data Sharing and Disclosure
We share your information only when it is necessary to run our business and serve you. For example, we may share your name and service address with a supplier or subcontractor who helps us complete your roof leak repair.
We may also disclose your information if the law requires it, to protect our rights or safety, or in connection with a business transfer. We do not rent, sell, or trade your personal information for marketing purposes.
Data Retention
We keep your personal information for as long as we need it to provide services, maintain our business records, and meet legal requirements. When your information is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it or need it to resolve an ongoing issue.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to your data, and regular reviews of our security practices.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. But we work hard to keep your information safe and to fix any issue quickly if one comes up.
User Rights
You have the right to ask us what personal information we have about you, to request a copy, and to ask us to correct or delete it. You can also object to how we use your information or ask us to limit certain uses.
To exercise any of these rights, just call or email us using the contact information below. We will respond promptly and help you however we can.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new policy on this page and update the effective date at the top.
We encourage you to check back occasionally so you stay informed about how we protect your information.
Contact Information
If you have questions about this privacy policy or how we handle your personal information, please reach out to us. We are happy to help.
You can call us at 2109395773 or send an email to contact@roofleakrepairersanantonio.com. You can also write to us at our office in San Antonio, Texas.